Terms & Conditions
Terms & Conditions – Silver Taxi Melbourne
Welcome to Silver Taxi Melbourne. These Terms and Conditions outline the rules and regulations for using our taxi services and website. By booking or using our services, you agree to comply with the terms stated below. Please read them carefully before proceeding.
1. General Overview
Silver Taxi Melbourne provides professional taxi and transfer services within Melbourne and surrounding suburbs. These terms govern your access to and use of our services, including bookings made through our website, phone, or third-party platforms.
By booking a taxi, you acknowledge that you have read, understood, and accepted these Terms & Conditions.
2. Booking and Confirmation
Bookings can be made online, via phone, or through our mobile service partners.
All bookings are subject to vehicle and driver availability.
Once your booking is confirmed, you will receive a confirmation via SMS, email, or call.
Please ensure that all booking details such as pickup location, drop-off address, date, and time are accurate. Silver Taxi Melbourne will not be responsible for incorrect information provided by the customer.
Advance bookings are recommended, especially during peak hours or special events.
3. Fares and Payments
All fares are charged according to the Victorian Government’s regulated taxi meter rates or pre-agreed fixed prices.
Payment methods include cash, credit/debit cards, and approved digital wallets.
Additional charges may apply for tolls, waiting time, late-night surcharges, or special requests.
Customers must ensure full payment at the end of the trip unless pre-payment was arranged.
Any fare disputes must be reported immediately to our support team for review.
4. Cancellations and Refunds
Free cancellation: Allowed up to 30 minutes before the scheduled pickup time.
Late cancellation: If you cancel within 30 minutes of the booking time or fail to show up, a cancellation fee may apply.
Refunds for prepaid bookings will be processed within 5–7 business days, provided the cancellation meets our policy terms.
Silver Taxi Melbourne reserves the right to cancel any booking due to unforeseen circumstances such as vehicle breakdowns or unsafe weather conditions. In such cases, you will be notified promptly.
5. Passenger Responsibilities
Passengers using our services must:
Provide accurate and complete information during booking.
Treat drivers and vehicles with respect and care.
Avoid eating, smoking, or consuming alcohol inside the taxi.
Wear seatbelts at all times as required by Victorian road laws.
Take responsibility for any damage caused to the vehicle due to their actions.
Silver Taxi Melbourne reserves the right to refuse service to any passenger who behaves inappropriately or violates safety rules.
6. Driver Conduct and Safety
All our drivers are accredited, professional, and trained to provide safe and courteous service. Silver Taxi Melbourne ensures that:
All vehicles are well-maintained and comply with safety regulations.
Drivers follow proper hygiene, uniform, and behavior standards.
Safety and comfort remain a top priority for every passenger.
However, Silver Taxi Melbourne is not responsible for delays caused by traffic, road closures, or unforeseen incidents beyond our control.
7. Liability Disclaimer
While we strive to ensure timely and reliable service, Silver Taxi Melbourne shall not be held liable for:
Delays due to traffic, road accidents, or weather conditions.
Loss or damage to personal belongings left in the taxi.
Missed flights, appointments, or events due to delays outside our control.
Any indirect or consequential losses resulting from the use of our service.
Passengers are advised to allow sufficient time for travel and to check their belongings before leaving the vehicle.
8. Privacy and Data Protection
Silver Taxi Melbourne respects your privacy. All personal information collected during booking or communication is handled according to our Privacy Policy. We use your data solely for providing better service, processing payments, and improving customer experience.
9. Changes to Terms and Conditions
Silver Taxi Melbourne reserves the right to modify or update these Terms & Conditions at any time without prior notice. The updated version will always be available on our website. Continued use of our services after any changes indicates your acceptance of the revised terms.
10. Governing Law
These Terms & Conditions are governed by the laws of Victoria, Australia. Any disputes arising from the use of our services shall be subject to the jurisdiction of the courts located in Melbourne, Victoria.
11. Contact Information
If you have questions, concerns, or feedback about these Terms & Conditions, please contact us:
Silver Taxi Melbourne
📍Leman Crescent, Noble Park
📞 1300833153
📧 silvermelbournetaxi0@gmail.com
🌐 https://www.silvertaxi-melb.com.au/
